kingliga Platform Privacy Notice
This page describes what we collect when you use kingliga and how we keep that data protected. When you create an account, deposit funds, or place a wager on our platform, you provide us with personal information — your name, email, phone number, payment details, and identification documents. We treat this information with care, use it only for account management and legal compliance, and never share it with external marketers or third parties without your explicit consent.
Our privacy practices are designed around a simple principle: we collect the minimum information needed to operate kingliga securely, process your deposits and withdrawals, verify your identity, and comply with local regulations. We encrypt all sensitive data in transit and at rest, and we keep your information confidential even from our own staff except where necessary for account support or fraud prevention.
We may update this privacy notice periodically as our platform evolves or as law changes. Material updates will be announced via your kingliga account, and continued use after the announcement constitutes acceptance. If you have questions about our privacy practices, contact our support team in English during standard business hours.
What Data We Collect on kingliga
We collect personal information in several categories when you use kingliga. First, account information: your full name, date of birth, email address, and phone number are required to create a kingliga account. Second, identity verification documents: we ask for a government-issued ID (passport, driver's license, national ID) and proof of residence (utility bill, bank statement, dated within three months). Third, payment information: when you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or bank transfer (e-wallet, mobile banking, local payment, online payment), we collect transaction records showing amounts, dates, and your account identifier with that payment provider. We do not store your payment credentials (passwords, PINs) — those remain with your payment provider.
Fourth, behavioral data: we log your wager history, game outcomes, deposits, withdrawals, and account access patterns. This data is used to calculate your tier status, weekly cashback, referral commissions, and to prevent fraud. Fifth, technical data: we collect your IP address, browser type, device information, and pages visited on kingliga. This helps us troubleshoot technical issues, detect unauthorized access, and improve user experience. Sixth, communications data: if you contact kingliga support, we retain your messages, chat logs, and email correspondence for dispute resolution and service improvement.
How We Use Your Data on kingliga
We use the data we collect for five primary purposes. First, account operations: your name, email, and phone are used to create and manage your kingliga account, send you login links, process password resets, and verify your identity. Second, financial processing: your payment information is used to process deposits, withdrawals, and refunds. Third, legal and regulatory compliance: we are required by anti-money-laundering (AML) and know-your-customer (KYC) regulations to verify your identity and maintain records of transactions. We share account verification data only with government agencies if legally compelled. Fourth, fraud prevention: we analyze your behavioral and technical data to detect suspicious activity, unauthorized access attempts, or multiple accounts operated by the same person. Fifth, service improvement: we use anonymized, aggregated data (never linked to your identity) to understand user patterns, improve kingliga's games and features, and enhance security.
We never use your data for direct marketing without your consent. We may send you emails about account security updates, bonus claims, tier achievements, and promotional calendar events (Idul Fitri, Idul Adha, Imlek, Nyepi offers), but you can opt out of promotional emails in your account settings. We do not sell your data, rent it, or share it with external advertisers. Our support staff may access your account information to resolve your support requests, but they are bound by confidentiality agreements.
At kingliga, your privacy is not a secondary feature — it is foundational to how we operate, how we protect your account, and how we maintain your trust.
Third-Party Processors and Data Sharing
We use external service providers to operate kingliga. These processors handle specific functions but do not have independent rights to your data. First, payment processors: e-wallet, mobile banking, local payment, and online payment handle your payment credentials directly — kingliga receives only confirmation that a deposit succeeded. Your payment provider's privacy policy governs how they handle your payment information; we recommend reviewing their policies. Second, identity verification services: we use certified third-party vendors to validate your government ID and proof of residence. These vendors receive your documents temporarily, verify them against government databases (where available), and delete the data after verification. Third, hosting and infrastructure: our servers may be located outside Indonesia. Data transferred across borders is encrypted in transit. We do not control the privacy laws of server locations, but we maintain encryption standards that protect your data regardless of jurisdiction.
We may disclose your data if legally required — for example, if a court orders disclosure or if we detect activity that violates applicable law. We will not voluntarily disclose your information to government agencies except as compelled by valid legal process. We do not share data with other gaming platforms, payment processors beyond those necessary for your transactions, or any unaffiliated third parties. Your data is shared internally only with kingliga staff who need it to process your requests or prevent fraud.
How We Protect Your Data on kingliga
We use multiple security measures to protect your information. All data transmitted between your device and kingliga's servers is encrypted using SSL/TLS protocols. Your passwords are hashed (converted to irreversible codes) and never stored in plaintext. Identity documents and payment information are encrypted at rest in our secure database. We limit staff access to data — only authorized team members with a legitimate business need can view your personal information, and they are bound by confidentiality agreements.
We strongly recommend enabling two-factor authentication (2FA) on your kingliga account. 2FA adds a critical security layer: even if someone obtains your password, they cannot access your account without your 2FA code (sent to your email or phone). You can enable 2FA in your account settings in under two minutes. We also recommend using a strong, unique password and never sharing it with anyone — kingliga support will never ask for your password.
Cookies and Analytics on kingliga
We use cookies to improve your kingliga experience. Cookies are small text files stored on your device that help us remember your preferences (language, last-played game) and keep you logged in. We use two types of cookies. First, essential cookies: these are required for kingliga to function — they enable login, deposit processing, and game play. You cannot disable essential cookies without losing platform functionality. Second, analytics cookies: these track how you use kingliga (which games you play, how long you stay, which pages you visit) to help us improve user experience. You can disable analytics cookies in your browser settings without affecting core kingliga features.
We use analytics services to understand platform usage patterns. These services do not track your activity outside kingliga or identify you personally. Aggregated, anonymized data helps us decide where to invest in new games, which payment methods to promote, and how to improve navigation for users in Jakarta, Surabaya, Bandung, Medan, and Semarang. You can opt out of analytics cookies by adjusting your browser settings or by contacting kingliga support.
How Long We Keep Your Data
We retain your account data as long as your kingliga account is active. If you close your account, we delete your personal information (name, email, phone, address) within 30 days, except where we are required by law to retain records. Financial transaction records (deposits, withdrawals, wagers) are kept for seven years to comply with anti-money-laundering regulations. Support tickets and communications are retained for two years to handle future disputes. Identity verification documents (ID photos, proof of residence) are kept for five years for regulatory compliance, then securely destroyed.
If your account is inactive for more than two years, we may archive your data. We will send you a notice before archiving; if you log in at any time, your data is restored and remains active. Archived data is encrypted and stored separately from live kingliga systems, and we never use it for marketing or analytics — it is retained only for legal compliance and in case you return to kingliga.
Your Rights Regarding Your Data
You have several rights regarding your personal data on kingliga. First, access: you can request a copy of all data we hold about you. Second, correction: if your information is inaccurate (wrong address, misspelled name), contact kingliga support to update it. Third, deletion: you can request deletion of your account and associated data, except where we are legally required to retain it. Fourth, portability: you can request that we provide your data in a portable format (CSV, JSON) so you can transfer it elsewhere. Fifth, objection: you can object to specific uses of your data, such as analytics cookies or marketing emails.
To exercise any of these rights, contact kingliga support in English. Include your account email address and specify which right you wish to exercise. We will respond within 15 business days. If you are unsatisfied with our response, you may escalate to our data protection officer or file a complaint with your local data protection authority.